Questions To Ask When Hiring a Professional Cleaning Service

Finding the right professional cleaning service can feel like searching for a needle in a haystack. You want your home to sparkle—but you also want to feel confident that the people cleaning it are experienced, trustworthy, and reliable.

With so many companies out there, how do you know who to trust with your home?

If you’re in Wake County, Johnston County, or the surrounding areas and ready to bring in the pros, this guide is for you. To make the decision easier, we’ve put together six essential questions you should ask before hiring a cleaning service.

Spoiler: these are also the questions we’re proud to say Kustom Kleaning can answer with confidence.

Ready to get started? Get an instant quote from Kustom Kleaning today!

What Cleaning Services Do You Offer?

Before anything else, you want to know exactly what a cleaning service provides. Not all professional cleaning services

offer the same services. Some focus solely on carpet or window cleaning, while others provide full-service home care, including deep cleans, move-in/move-out cleaning, routine maintenance, or even commercial cleaning.

At Kustom Kleaning, we offer a wide range of residential and commercial cleaning services, including:

• Standard maintenance cleaning (weekly, bi-weekly, monthly)

• Deep cleaning and seasonal refreshes

• Move-in and move-out cleans

• Kitchen and bathroom detailing

• Dusting, vacuuming, mopping, and more

Understanding the services offered helps you match your specific needs—whether you need a quick refresh or a full top-to-bottom clean.

Pro Tip: Don’t hesitate to ask if a company customizes their services. Your needs may vary week to week!

How Much Do Your Services Cost?

Let’s be honest—cost matters. While you want high-quality cleaning, you also want a service that fits your budget. A trustworthy cleaning company should be able to provide a clear, upfront cleaning services quote. Avoid companies that dodge your pricing questions or hit you with hidden fees later on. With Kustom Kleaning, we believe in straightforward pricing with no surprises. We offer instant quotes online and are happy to walk you through exactly what’s included. You’ll know the cost before we ever step through your door.

Want to compare prices in Wake County or Johnston County? We’re confident you’ll find that our pricing is fair, competitive, and packed with value.

Keep in Mind: Cheaper isn’t always better. Look at what’s included in the price and the quality of service you’re receiving.

Are Your Cleaners Insured and Bonded?

This one’s huge. When you invite someone into your home, you’re placing a lot of trust in them—not just to clean, but to respect your space and belongings.

Any reputable cleaning company  cleaning company should be fully insured and bonded to protect both you and their employees. This protects against damages, accidents, and other unexpected issues.

At Kustom Kleaning, every member of our team is not only background-checked and professionally trained, but also fully covered with the proper insurance and bonding. That means you can relax, knowing your home is in responsible hands.

🛡️ Peace of Mind: Always ask for proof of insurance. A company that takes its responsibilities seriously will gladly share it with you.

What Safety and Sanitation Protocols Do You Follow?

Especially in recent years, health and safety have become more important than ever. You should feel confident that your cleaning company is doing everything possible to keep your home and their team safe.

Ask about:

• Personal protective equipment (PPE)

• Product safety (are they pet/kid-friendly?)

• Disinfection practices

• Equipment sanitization

• Staff health screenings

At Kustom Kleaning, we go above and beyond to ensure that every home we clean is safe, sanitary, and secure. From sanitizing equipment between jobs to using eco-friendly cleaning solutions, we take every precaution seriously. Your health and comfort are our top priorities.

Can I See Testimonials or References?

Before hiring any service, it’s always helpful to hear what others have to say. A reputable cleaning company should be able to show you client testimonials, online reviews, or even offer references upon request.

Our customers across Wake County and Johnston County say it best:

“Kustom Kleaning always goes the extra mile. I’ve used other services in the past, but none have matched the level of care and professionalism this team provides.”
— Emily R., Clayton, NC

“I trust them completely with my home. I recommend them to all my neighbors!”
— Jason P., Raleigh, NC

We’re proud of the relationships we’ve built—and we’d love for you to become one of our many happy clients, too.

Do You Offer Flexible Scheduling and Custom Plans?

Your cleaning needs aren’t the same as your neighbor’s—and they shouldn’t be treated that way. Whether you need help before hosting a big event, want regular weekly service, or just need a one-time deep clean, flexibility is key.

Kustom Kleaning offers:

• One-time, weekly, bi-weekly, and monthly services

• Custom cleaning plans based on your needs and preferences

• Flexible appointment windows to work around your schedule

We’re here to make your life easier—not the other way around.

📆 Bonus: We also offer move-in and move-out cleanings, perfect if you’re buying or selling a home in Wake or Johnston County.

Ready to Find the Perfect Fit? Start With Kustom Kleaning

Hiring a professional house cleaning service doesn’t have to feel like a gamble. With the right questions, you can find a team that not only gets the job done—but makes your life better in the process.

At Kustom Kleaning, we’re proud to be a trusted name in Wake County, Johnston County, and surrounding North Carolina communities. We bring integrity, attention to detail, and a whole lot of sparkle to every home we clean.

✨ Want to see what a cleaner home feels like?

With a track record of customer satisfaction and client testimonials to prove it, Kustom Kleaning offers top-rated residential and commercial cleaning services in Wake County, Johnston County, and the surrounding area. Get an instant quote today!

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